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Not going to be in during the day? |
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If you are not going to be in during the day and don't want the
inconvenience of collecting your parcel from the depot, we can deliver to your work address as long as you
state the address when ordering. Don't worry its
very discreet, scroll to the bottom of this page to see of how your
order will look.
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UK Delivery Charges. |
Up to £20 = £2.49
Up to £50 = £2.99
Up to £80 = £3.49
Up to £100 = £3.99
At this point, goods are often sent by courier so
slightly higher charges apply
Up to £120 = £4.99
Up to £160 = £6.49
Over £160 = £6.99
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International Shipping |
Depending on the size of your order it will either be shipped by Royal Mail
AirSure (Registered) or Fedex
Delivery takes 3-5 working days
Southern Ireland £8
Mainland Europe £15
USA & Canada £20
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How long does it take to arrive? |
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Standard recorded delivery
= 1-3
working days
(Although Royal Mail advice 92% of first class mail is currently
arriving the next day)
Orders placed by 2pm
Mon to Fri are dispatched the same day.
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Security and Discretion |
All
products are shipped discreetly in a nondescript package with absolutely no
indication as to the contents. All
orders are sent recorded delivery by the Royal Mail or Recorded delivery by
Business Post Courier.
Regardless of the
size or cost of your order, your goods will be dispatched in a box and will
require a signature.
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Dispatch |
All products are
shipped discreetly in a brown box with absolutely no indication as to the
contents. All goods that
are dispatched are sent by a recorded insured service. This means goods will not
be left on the door step or with neighbours. This enables a fully discreet
service and your confidentiality.
We subsidise all
the UK delivery charges, so you actually pay less than what it is costing to
dispatch goods.
Goods that are in
stock are dispatched within 24 hours. If for any reason we are out of stock, we
would expect to dispatch the goods within 12 days but realistically this is
much quicker. If their is a manufacturing delay with any products you will be
notified by email as soon as we are aware.
We use Royal
Mail, Business Post courier and Business Post International
UK
Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less
than 1.35kg. Over this weight then goods are sent via a courier service.
Royal Mail: If your customer is not in when
their parcel arrives they will keep the package at their local depot for 7 days
enabling them to pick it up. After 7 days the parcel then returns to us.
Business Post: If your not in
when their parcel arrives they will keep the package at their local depot for 5
days enabling you to pick it up. After 5 days the parcel then returns to us and
additional fees will be charged to your account for the return service. See
below for charges
Southern
Ireland
Goods are dispatched by Royal Mail Airsure Recorded delivery if the parcel
weighs less than 2kg. Over 2kg then goods are sent via Business Post
International and International shipping rates apply.
Europe
Goods are dispatched by Royal Mail Airsure Recorded delivery if the parcel
weighs less than 2kg. Over this weight then goods are sent via Business Post
International
Rest of
World
Goods are dispatched by Royal Mail Airsure Recorded delivery if the parcel
weighs less than 2kg. Over this weight then goods are sent via Business Post
International
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Back Orders and Split Deliveries
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If their has been a manufacturing delay or something has been out of
stock on your order for 12 days then we are happy to split or back order part of
the waiting order. The delivery charge on the second delivery for the order will
be charged at cost.
Please note: We will not do this on an
order unless the item has been waiting more than 12 days.
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Redelivery
Charges |
Occasionally customers fail to pick up their order from the local depot once the
initial delivery attempt has been made. After a week the parcel
is shipped back to us. Unfortunately the redelivery charge to dispatch the goods
back out is not subsidised.
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UK
Re-delivery Charges |
Royal Mail - £3.50
Courier - £5.50
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Returned Parcel Charges |
If you miss the delivery and subsequently fail to collect your parcel from the Business Post depot or
for any reason your parcel has been sent back to us their is a £9.95 charge levied to you.
Business Post International Parcels shipped overseas that are returned to us
incur a £30 charge.
We cannot waive the above charges under any circumstances regardless of reason
for non delivery. We know this is very high but I am afraid these are a cost
passed on from Business Post. As we pass on all our savings to you to
dispatch I am afraid we have to pass on these costs too.
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What happens if something goes wrong? |
We have a dedicated team looking
after your interests and if their are any issues with your parcel we will work
to over come the problem and obtain a delivery for you.
If your parcel is lost on route we will endeavour to obtain compensation for you.
We
will liaise with the particular depot on your behalf and resolve any problems
swiftly and keep you updated at all times.
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Customer Exchanges and Faulty items |
If you return an item because you don't want it and you want
an exchange the redelivery charges apply.
If you return an item for an exchange due to a fault their is no charge
for sending a new item back to them.
If you send an item back claiming it is faulty and it is in fact alright
once checked redelivery charges apply to return the item to them.
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Cancelled
Orders |
If an order is
cancelled after dispatch the full delivery charge (not the subsidised charge)
will not be refunded.
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Stock and Ordering |
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Goods that are in stock are dispatched same day if you order before 2pm. If you
have ordered an item that is out of stock and want to wait a bit longer for
delivery, we would expect to get your goods to you in about 12 days.
If your are not in when your parcel arrives Royal Mail will keep your package at
your local depot for 7 days enabling you to pick it up. After 7 days the parcel
then returns to us. Postal charges apply to send the goods back out to you.
If any questions should arise, regarding your order. We will try to contact you
by email and if that fails, we will try to contact you by phone if a number was
provided.
If you select an item that is out of stock and choose overnight shipping as your
method of delivery we will not dispatch your order until all the goods are in
stock. If you wish to do a split dispatch order please email us via the
Contact Us form page.
Orders must reach us by 12:30pm for overnight delivery.
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Lost Parcels |
We do not replace lost parcels free of charge. All parcels are dispatched
insured and our team will look after the claim procedure on your behalf and all
compensation once obtained will be passed onto you. So you will never be out of
pocket but in the mean time if you wish to have a replacement order sent this
must be sent at your cost.
A claim usually takes about 4 weeks to complete.
Royal Mail Procedure
1) We complete a claim form and include proof of posting and copies of
commercial invoices to prove the cost of the goods.
2) Royal Mail processes the claim and contacts you to confirm the
goods never arrived.
3) The claim is accepted once Royal Mail receives you confirmation
back.
4) We receive a cheque and your account is refunded the compensation amount in
full.
If you do not make the effort to confirm the parcel is missing, no
payout is received from Royal Mail so in turn you will not receive any
compensation.
Royal Mail currently loses approx 6 parcels a month on our entire monthly
dispatch which equates to less than 0.01% so do not be overly concerned about
lost parcels.
Business Post & Business
Post International.
1) We complete a claim form and include copies of
commercial invoices to prove the cost of the goods.
2)
Business Post International processes the
claim.
3) We receive a cheque and your account is refunded the compensation amount in
full.
Business Post International very rarely lose anything and it is currently one or
two parcels a quarter out of our entire quarterly dispatch.
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We currently ship to the following
international destinations |
Austria
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Belgium
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Canada
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Denmark
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France
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Germany
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Ireland (Southern)
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Luxembourg
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Netherlands
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Norway
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Portugal
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Spain
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Sweden
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Switzerland
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USA
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Your delivery will
look like this |
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